One person, start to finish
Every account has a named manager. Quotes, progress and problems all go to that person — no queue, no hand-offs.
You sell. We take it from there.
DM handles fulfillment for cross-border sellers: sourcing, inspection, warehousing, line-haul, delivery and after-sales. Six stages, one point of contact.
- 1,600+
- Sellers
- 800+
- Factories
- 100+
- Carrier channels
- 24h
- Dispatch time
- 99%
- Satisfaction
Six things we finish for you, from sourcing to after-sales
Each one has a named owner. Progress and exceptions stay visible the whole way — no second dashboard.
- 01
Sourcing and factory vetting
Prices, factory vetting, ordering and follow-up — from a link or a photo.
- 02
Inspection and packing
Every item checked before dispatch; reinforced, re-packed or labelled as needed.
- 03
Warehousing and dispatch
Zoned storage, scanned in and out, dispatched within 24 hours.
- 04
Line-haul and international freight
Channel matched to country and cargo type, across 100+ routes.
- 05
Delivery and signature
Tracking written back to your store, so buyers can follow it end to end.
- 06
Exceptions and claims
Out of stock, address changes, losses — reshipped or refunded once responsibility is confirmed.
Six stages, one system, one person to talk to.
Four things we do differently
Someone you can reach when things go wrong
Out of stock, wrong address, split orders, lost parcels: if it is our fault, we reship or refund. You do not chase the courier.
No minimum order
One piece ships. Launch a product without parking inventory in a warehouse first.
Costs shown separately
Product, freight and service fee on separate lines. When one moves, you can see which.
Our customers
Europe, North America and Latin America are our main markets; the Middle East, Southeast Asia, Japan, Korea and Oceania ship year-round too.
Europe
7–12 daysAll 27 EU member states, plus the UK, Switzerland and Norway
North America
By channelUnited States, Canada, Mexico
Latin America
By channelBrazil, Argentina, Chile, Colombia, Peru, Ecuador
Middle East & Asia-Pacific
By channelSaudi Arabia, UAE, Qatar, Kuwait, Israel, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, Australia, New Zealand
Six roles behind one person
You talk to one person. Six roles work behind them.
Account manager
Your single point of contact for pricing, progress and exceptions.
Sourcing
Prices, factory vetting, orders and follow-up — from a link or a photo.
Inspection
Every item checked before dispatch; failures never enter the shipping flow.
Warehouse
Zoned storage, scanned inbound and outbound, picked to order.
Logistics
Channel matched to country and cargo type; tracking returned the same day.
After-sales
Claims, reshipments and refunds for lost or damaged parcels.
Frequently asked
The six questions we hear most about the company.
How are you different from a freight forwarder?
A forwarder only moves cargo. We start at sourcing and finish at after-sales. If anything in between goes wrong, it is ours — you do not go looking for a second vendor.
Can I use only one part of the service?
Yes. Warehousing, international freight or sourcing can each stand alone, priced per stage.
What if I don't have a store yet?
A fixed spreadsheet template covers ordering, with tracking and status written back as usual.
How many people do I work with?
One named account manager, backed by six roles across sourcing, inspection, warehousing, logistics and after-sales.
Who is responsible when something goes wrong?
If it is our fault, we cover it. Damage, wrong item or loss is reshipped or refunded once responsibility is confirmed — written into the service agreement.
How do I start?
Send one order. Check the quote, the timing and the tracking write-back, then talk about volume.
Send one order first
Share a product link or an order. We will quote it once, and you decide after comparing.
Talk to us